The attack of the 50 foot Wednesday
May. 10th, 2006 06:28 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
baronessekatI knew it was out there lerking and waiting. It had been a rather long time since I had a well and true WEDNESDAY. And today it hit.
I got to work a little early to discover that the faxing system (which went down yesterday around 2pm) was still down. While inconvenient normally for me, my job is not as crucial on the ability as others in my department.
By 8:45 I get an email from one of the clients in Missouri wanting to know if we got the contracts yet on a property. They had been due back in our office friday and yesterday the agent had called the buyer's attorney and said we needed the tracking number as they said they sent it out Friday. So buyer and attorney are in little town and the nearest UPS/FedEx/DHL is three towns over so they had used Express Delivery from the US Postal Service. The call me with the tracking number. I track on line. Shows the USPS picked up said package and then it vanished into limbo.
So client emails saying "get them to fax you the signed copy they have". Now 1) remember... no faxes. But I come up with solution of having them fax to our agent who can send it to the client. Call attorney back. No dice. In their rush to get the package out, they forgot to make a copy. *me sighs and quotes Bartock "This can only end in tears"* I ask if they have email so I can email them a black copy, get their client in and sign the contract and fax it to the agent. No... they don't have email. (of course not). So I make arrangements to email the black contract to our agent who will fax it to the buyer's attorney, get it faxed back, and fax it to our client (who at this point has emailed me 5 times and called once asking about the status). Fine, great. Done. Agent receives, faxes, receives and faxes. I move on with my day.
while this is going on I get a call from Washington Mutual (WaMu) asking why did I send deed documents to their california office instead of sending them to our client in colorodo as they have a representative in the colorado office and therefore the stuff had to be overnighted from California to Colorodo anyway. I blink totally confused. I never send anything directly to WaMu. I send stuff to the client who send it to them. ("I have one job on this ship, it's stupid but I'm going to do it"). I go.. hold on... check my records. No I sent it to the client. The client sent it to california only to have it sent back to their office in colorado again to be signed. WaMu apologizes. Then says that I put the wrong information under the singatory line so they can't sign it as it's missing "Deutsche Bank by" before the rest of what is under the line to be signed. I blink again. Um.. I didn't add anything. I'm looking at my copy. There's nothing there. The client didn't put it in right. So WaMu says they will get the client to fix it. Great... wonderful. I go on with my day.
I go do my weigh in and come back from lunch. (yes the above took all 4.5 hours of my morning). Get back to my desk to an email from client #1 saying they got the fax of the contracts, stuff had been cutt off from the bottom of the pages, have the buyer's attorney send the one he has by UPS or FedEx so we have them tomorrow. I sigh and pick up the phone and call my new best friend in Marlboro, NY to ask him. He flips. He's heading to court and doesn't have the time or ability to drive 90 miles in the other direction to UPS something to me today. During this conversation we get notification the faxes are back up. Quickly I have him fax me the contract and say I will explain to my client and see if we can get with just the faxed copy. I receive fax. *hooah* Check... everything in tact. Email to client, explain the attorney has left for court and no one is in the office to overnight it but here's the faxed copy I got. Client satisfied. they sign that contract. We will deal with the missing deposit check later.
Finish with this and get a call from client #2. They got the call from WaMu. Can I issue new forms for signature as "we don't have a typewritter to add the phrase needed". I blink. OK... how can a major mortgage and banking institution not have a typewriter anywhere in their bloody building? My response "no. those were originals that the referee had already signed and we had to fight for him to sign those. Tell you what... see if WaMu will send them to me. I'll type the stuff in and send it back to them directly". I get told "I think they destroyed the documents already." The pounding behind my eye is drowning out her voice on the phone by now. "Well see if they can anyway".
I hang up and have to count to ten in english, german and italian before I can think straight.
I start working on actually opening up a file. But half way through Client #2 calls back. WaMu didn't destroy the docs. Good. They are sending them to me for me to add the stupid phrase they forgot. Fine. I'll do it, send it back and maybe, just maybe we can get the documents we need for closing.
Finish opening the file I started. (hey... I actually did something for my job!)
check the mail. Get an overnight from the US Marshall's service. Yay! I'm expecting this. We need to close Friday. Open it up and groan. The deed is not attached and they didn't sign all the tax documents. They had to send the deed here to Buffalo for the Western District Marshall to sign. (It would have been easier to save the middle man and just have our runner take everything downtown and ask them to sign.). So I call Client #3. Ask if they know if the Marshalls in DC sent the deed to the Marshall here in Buffalo. Yes they did. Explain the DC HQ didn't sign everything. Client #3 whimpers. I sympathize. Ask unofficial permission to call my contact in the Western District office to see if I can get her to have the unsigned docs signed with the Deed. I get unofficial permission (techinically we are supposed to have the client contact their client. No direct talking here). I call my buddy Mary. She says no problem. She even has all the docs as the DC office forwarded everything and said "Don't worry about anything but the deed, we'll sign the rest". Great, wonderful. Now I have to hope the grand poobah comes in today or tomorrow morning to sign so our runner can pick them up and we get them back so the closer can overnight them to the buyer for the closing Friday.
By now it's 4pm. only half an hour left in my day. HAHAHAHAHAHAHAHAHA!. at 4:10 I get a call from a listing agent in Freeport, NY saying she's been trying to email and fax me stuff for a day and a half now. Client #5 needs contracts drawn up right away as they want fully signed contracts back tomorrow. *This is me having the stroke now* She gives me everythig I need over the phone. Luckily I have blank contract addendums for this client in my computer ad don't need the agent to send me ones like I do for other clients. Call client #5 and explain that I will stay late and overnight the contracts out so the buyer's attorney has them tmorrow morning. But it means that we will not get signed contracts back to us until Friday at the earliest. Client #5 not answering so leave message. Draw up contracts. Overnight them.
Walk out of the office an hour and a half after I was supposed to. And all I want to do now is hide from the world. I don't even want to expend the energy to make dinner.
And just to top it all off, I broke two nails and cracked a third!
MEH!!!
I got to work a little early to discover that the faxing system (which went down yesterday around 2pm) was still down. While inconvenient normally for me, my job is not as crucial on the ability as others in my department.
By 8:45 I get an email from one of the clients in Missouri wanting to know if we got the contracts yet on a property. They had been due back in our office friday and yesterday the agent had called the buyer's attorney and said we needed the tracking number as they said they sent it out Friday. So buyer and attorney are in little town and the nearest UPS/FedEx/DHL is three towns over so they had used Express Delivery from the US Postal Service. The call me with the tracking number. I track on line. Shows the USPS picked up said package and then it vanished into limbo.
So client emails saying "get them to fax you the signed copy they have". Now 1) remember... no faxes. But I come up with solution of having them fax to our agent who can send it to the client. Call attorney back. No dice. In their rush to get the package out, they forgot to make a copy. *me sighs and quotes Bartock "This can only end in tears"* I ask if they have email so I can email them a black copy, get their client in and sign the contract and fax it to the agent. No... they don't have email. (of course not). So I make arrangements to email the black contract to our agent who will fax it to the buyer's attorney, get it faxed back, and fax it to our client (who at this point has emailed me 5 times and called once asking about the status). Fine, great. Done. Agent receives, faxes, receives and faxes. I move on with my day.
while this is going on I get a call from Washington Mutual (WaMu) asking why did I send deed documents to their california office instead of sending them to our client in colorodo as they have a representative in the colorado office and therefore the stuff had to be overnighted from California to Colorodo anyway. I blink totally confused. I never send anything directly to WaMu. I send stuff to the client who send it to them. ("I have one job on this ship, it's stupid but I'm going to do it"). I go.. hold on... check my records. No I sent it to the client. The client sent it to california only to have it sent back to their office in colorado again to be signed. WaMu apologizes. Then says that I put the wrong information under the singatory line so they can't sign it as it's missing "Deutsche Bank by" before the rest of what is under the line to be signed. I blink again. Um.. I didn't add anything. I'm looking at my copy. There's nothing there. The client didn't put it in right. So WaMu says they will get the client to fix it. Great... wonderful. I go on with my day.
I go do my weigh in and come back from lunch. (yes the above took all 4.5 hours of my morning). Get back to my desk to an email from client #1 saying they got the fax of the contracts, stuff had been cutt off from the bottom of the pages, have the buyer's attorney send the one he has by UPS or FedEx so we have them tomorrow. I sigh and pick up the phone and call my new best friend in Marlboro, NY to ask him. He flips. He's heading to court and doesn't have the time or ability to drive 90 miles in the other direction to UPS something to me today. During this conversation we get notification the faxes are back up. Quickly I have him fax me the contract and say I will explain to my client and see if we can get with just the faxed copy. I receive fax. *hooah* Check... everything in tact. Email to client, explain the attorney has left for court and no one is in the office to overnight it but here's the faxed copy I got. Client satisfied. they sign that contract. We will deal with the missing deposit check later.
Finish with this and get a call from client #2. They got the call from WaMu. Can I issue new forms for signature as "we don't have a typewritter to add the phrase needed". I blink. OK... how can a major mortgage and banking institution not have a typewriter anywhere in their bloody building? My response "no. those were originals that the referee had already signed and we had to fight for him to sign those. Tell you what... see if WaMu will send them to me. I'll type the stuff in and send it back to them directly". I get told "I think they destroyed the documents already." The pounding behind my eye is drowning out her voice on the phone by now. "Well see if they can anyway".
I hang up and have to count to ten in english, german and italian before I can think straight.
I start working on actually opening up a file. But half way through Client #2 calls back. WaMu didn't destroy the docs. Good. They are sending them to me for me to add the stupid phrase they forgot. Fine. I'll do it, send it back and maybe, just maybe we can get the documents we need for closing.
Finish opening the file I started. (hey... I actually did something for my job!)
check the mail. Get an overnight from the US Marshall's service. Yay! I'm expecting this. We need to close Friday. Open it up and groan. The deed is not attached and they didn't sign all the tax documents. They had to send the deed here to Buffalo for the Western District Marshall to sign. (It would have been easier to save the middle man and just have our runner take everything downtown and ask them to sign.). So I call Client #3. Ask if they know if the Marshalls in DC sent the deed to the Marshall here in Buffalo. Yes they did. Explain the DC HQ didn't sign everything. Client #3 whimpers. I sympathize. Ask unofficial permission to call my contact in the Western District office to see if I can get her to have the unsigned docs signed with the Deed. I get unofficial permission (techinically we are supposed to have the client contact their client. No direct talking here). I call my buddy Mary. She says no problem. She even has all the docs as the DC office forwarded everything and said "Don't worry about anything but the deed, we'll sign the rest". Great, wonderful. Now I have to hope the grand poobah comes in today or tomorrow morning to sign so our runner can pick them up and we get them back so the closer can overnight them to the buyer for the closing Friday.
By now it's 4pm. only half an hour left in my day. HAHAHAHAHAHAHAHAHA!. at 4:10 I get a call from a listing agent in Freeport, NY saying she's been trying to email and fax me stuff for a day and a half now. Client #5 needs contracts drawn up right away as they want fully signed contracts back tomorrow. *This is me having the stroke now* She gives me everythig I need over the phone. Luckily I have blank contract addendums for this client in my computer ad don't need the agent to send me ones like I do for other clients. Call client #5 and explain that I will stay late and overnight the contracts out so the buyer's attorney has them tmorrow morning. But it means that we will not get signed contracts back to us until Friday at the earliest. Client #5 not answering so leave message. Draw up contracts. Overnight them.
Walk out of the office an hour and a half after I was supposed to. And all I want to do now is hide from the world. I don't even want to expend the energy to make dinner.
And just to top it all off, I broke two nails and cracked a third!
MEH!!!
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Date: 2006-05-10 07:13 pm (UTC)(no subject)
Date: 2006-05-11 11:43 am (UTC)