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baronessekatYou know it's going to be THAT kind of day when you walk in to find one of your co-workers in tears and several others supporting her as best they can.
Mr. "MY name is on the door" sent an email to her and the supervisor berating them for the fuckup that happened friday with the downstate closing. I'll give Linda lots of credit. I would have walked out and called it a sick day. But she stayed and did her job as best she could
Both title girls were out today.
I spent my first hour addressing envelopes for the batch of resumes that went in the mail this afternoon.
Got a couple things opened but didn't rush on them.
Then at 4:35 (nb - five minutes after I'm supposed to punch out) one of our clients called asking why I haven't sent docs to them yet for the closing on Wednesday. My response "Um... I don't have a contract on that property yet". they sent it LAST WEEK to Jennifer's email. Supervisor is checking the emails now that Jennifer is not here. Did she forward it to me? NoooooooOOOOOOooooo, So I explain to client that Jennifer hs been gone since the 15th and spend time placating them about how yes someone should have told them that she was gone. I'm sorry about that lapse. I was not authorized to tell anyone (in fact the one time I did I got bitched out at for telling a client so that things would continue to run smoothly). I ask her to please send it to me directly.
As I'm waiting for the email to arrive I realize... "Hey that's the property taht barb earlier today asked if I had a contract on. Then said nothing else." And I wonder if this might be the file she was thinking about whena t 4pm she asked me if either of the night girls knew how to open client X. I go over to the desk of the night girl who I said did know how to ope the files and low and behold... there's the F'ing contract and everything with a note for the girl to open it and only send out the attorney docs.
I'm cheesed now for a couple reasons. Had Barb said "this file needs to open right away" I could have done it. I average 45 minutes to open a file. at 4 I would have only been a little late getting out of there and it would have been opened and, frankly, a good chance of being correct. and she never said anything to me about the urgency of this file when she asked if I had received the contract yet.
At 2 when she asked me... I could have fucking gotten the tax receipts ordered and out the door today so we could potentially have them for a closing wednesday. Now the requests have to go out tomorrow. Not going to get them back in time now.
Also, because I didnt find out until 4:35 I had to run around and get things together and leave instructions for the nght girl. For while she has opened for client X before... client X isn't the client on the contract. they only ordered the title file. client Y is the client on the contract and the night girl has NOT opened that client before.
I left with a "screw you I'm going home" attitude. They don't want to work with me to make things marginally OK... why should I bother to care anymore?
It was pouring out and I forgot my umbrella in the car. Got drenched on the way to the car.
Nearly got sideswiped on the 290 driving home.
But you know... after all that... things are ok because I have a cat curled up in my lap purring happily that mommy is home.
Mr. "MY name is on the door" sent an email to her and the supervisor berating them for the fuckup that happened friday with the downstate closing. I'll give Linda lots of credit. I would have walked out and called it a sick day. But she stayed and did her job as best she could
Both title girls were out today.
I spent my first hour addressing envelopes for the batch of resumes that went in the mail this afternoon.
Got a couple things opened but didn't rush on them.
Then at 4:35 (nb - five minutes after I'm supposed to punch out) one of our clients called asking why I haven't sent docs to them yet for the closing on Wednesday. My response "Um... I don't have a contract on that property yet". they sent it LAST WEEK to Jennifer's email. Supervisor is checking the emails now that Jennifer is not here. Did she forward it to me? NoooooooOOOOOOooooo, So I explain to client that Jennifer hs been gone since the 15th and spend time placating them about how yes someone should have told them that she was gone. I'm sorry about that lapse. I was not authorized to tell anyone (in fact the one time I did I got bitched out at for telling a client so that things would continue to run smoothly). I ask her to please send it to me directly.
As I'm waiting for the email to arrive I realize... "Hey that's the property taht barb earlier today asked if I had a contract on. Then said nothing else." And I wonder if this might be the file she was thinking about whena t 4pm she asked me if either of the night girls knew how to open client X. I go over to the desk of the night girl who I said did know how to ope the files and low and behold... there's the F'ing contract and everything with a note for the girl to open it and only send out the attorney docs.
I'm cheesed now for a couple reasons. Had Barb said "this file needs to open right away" I could have done it. I average 45 minutes to open a file. at 4 I would have only been a little late getting out of there and it would have been opened and, frankly, a good chance of being correct. and she never said anything to me about the urgency of this file when she asked if I had received the contract yet.
At 2 when she asked me... I could have fucking gotten the tax receipts ordered and out the door today so we could potentially have them for a closing wednesday. Now the requests have to go out tomorrow. Not going to get them back in time now.
Also, because I didnt find out until 4:35 I had to run around and get things together and leave instructions for the nght girl. For while she has opened for client X before... client X isn't the client on the contract. they only ordered the title file. client Y is the client on the contract and the night girl has NOT opened that client before.
I left with a "screw you I'm going home" attitude. They don't want to work with me to make things marginally OK... why should I bother to care anymore?
It was pouring out and I forgot my umbrella in the car. Got drenched on the way to the car.
Nearly got sideswiped on the 290 driving home.
But you know... after all that... things are ok because I have a cat curled up in my lap purring happily that mommy is home.
