Frustrated
Aug. 20th, 2012 02:49 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
baronessekatI knew that the dealing with the collection agency last week was too good to be true.
When I made the settlement and did an electronic check by phone, I requested a confirmation of settlement letter so that I could send it to the credit union so I could get the pre-approval for the car loan in motion. They said they needed time for the check to clear and a letter from me saying that I agreed to the settlement and officially request the Proof of Settlement, and if I faxed or emailed the letter/request Thursday or Friday I could have the proof letter Friday afternoon or Monday morning.
So I emailed AND faxed the letter to them Thursday afternoon.
When I came in to work today, there still was no Proof of settlement letter. So during a slow point in my afternoon I called them to get it. I spoke to 7 different people (two of which were because I got disconnected and had to call back in) and all 7 asked for the non-dispute letter. To which I told them that I had faxed and emailed it last week. All 7 put me on hold to verify this and then come back saying they found the proof. Could any of the first 6 put a note on my account that it was there so as to save time? Nope.
Finally the 7th person confirms the letter but says "but you didn't send a copy of a bank statement showing that the check cleared". I was taken aback and told her that not one of the 6 people prior to her OR the person I made the settlement with last week had told me anything about a bank statement proof. She had that engratiating tone that told me she really couldn't care less that i was now beyond frustrated, and continues to insist that they needed that proof, it was standard procedure and she had no idea why no one told me prior to this. But there "is nothing I can do to get you the Proof of Settlement until I have proof the check cleared."
So I ended the call with them saying I would get the proof to them somehow.
Next call has been to the credit union (luckily it is also the one I'm getting the loan through) to request a copy of proof the check cleared faxed to me. Thankfully I have had a very nice and helpful person at the credit union who is sending me that as physical location of the credit union is on the other side of town and without a car I can't get over there and well, I never set up an electronic access for my acocunt.
Hopefully it will get here soon so I can send it over to the ^%@##$@% collection agency and get my letter. NYS on the other hand was much nicer and has confirmed the receipt of the outstanding amount I owed them and are faxing the letter by tomorrow morning.
So with any luck I can get all the letters of settlement/proof of clearing in the next day or so and I can proceed with getting the car loan. I've only been back to mundania for a week and the lack of a vehicle is getting old very quickly.
When I made the settlement and did an electronic check by phone, I requested a confirmation of settlement letter so that I could send it to the credit union so I could get the pre-approval for the car loan in motion. They said they needed time for the check to clear and a letter from me saying that I agreed to the settlement and officially request the Proof of Settlement, and if I faxed or emailed the letter/request Thursday or Friday I could have the proof letter Friday afternoon or Monday morning.
So I emailed AND faxed the letter to them Thursday afternoon.
When I came in to work today, there still was no Proof of settlement letter. So during a slow point in my afternoon I called them to get it. I spoke to 7 different people (two of which were because I got disconnected and had to call back in) and all 7 asked for the non-dispute letter. To which I told them that I had faxed and emailed it last week. All 7 put me on hold to verify this and then come back saying they found the proof. Could any of the first 6 put a note on my account that it was there so as to save time? Nope.
Finally the 7th person confirms the letter but says "but you didn't send a copy of a bank statement showing that the check cleared". I was taken aback and told her that not one of the 6 people prior to her OR the person I made the settlement with last week had told me anything about a bank statement proof. She had that engratiating tone that told me she really couldn't care less that i was now beyond frustrated, and continues to insist that they needed that proof, it was standard procedure and she had no idea why no one told me prior to this. But there "is nothing I can do to get you the Proof of Settlement until I have proof the check cleared."
So I ended the call with them saying I would get the proof to them somehow.
Next call has been to the credit union (luckily it is also the one I'm getting the loan through) to request a copy of proof the check cleared faxed to me. Thankfully I have had a very nice and helpful person at the credit union who is sending me that as physical location of the credit union is on the other side of town and without a car I can't get over there and well, I never set up an electronic access for my acocunt.
Hopefully it will get here soon so I can send it over to the ^%@##$@% collection agency and get my letter. NYS on the other hand was much nicer and has confirmed the receipt of the outstanding amount I owed them and are faxing the letter by tomorrow morning.
So with any luck I can get all the letters of settlement/proof of clearing in the next day or so and I can proceed with getting the car loan. I've only been back to mundania for a week and the lack of a vehicle is getting old very quickly.
